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Clariant boosts technical support for catalyst customers

Published by , Editorial Assistant
Hydrocarbon Engineering,

Clariant, a sustainability-focused specialty chemical company, has announced the favourable adoption and performance of its digital service platform for catalyst customers.

Developed by Clariant company, Navigance, CLARITY is a cloud-based platform that provides customers 24/7 access to their real-time catalyst performance data as well as access to advanced visualisation, analysis, and monitoring tools. The tool supports all Clariant catalyst applications, allowing end-to-end encrypted data sharing, with key performance indicators visualised in customisable dashboards. The user interface also connects customers directly with Clariant’s experts for technical exchange and guidance. Since its launch, CLARITY has been adopted by more than 80 plants, and is serving more than 380 active users in 28 countries around the world.

Lorena Oviol, Head of Applied Catalyst Technology at Clariant, commented: “Our digital service portal, CLARITY, together with the Applied Catalyst Technology (ACT) team’s know-how brings customer experience to a brand-new level. With Navigance on board, we are uniquely positioned to provide innovative and optimised solutions for our customers improving the way we interact."

Dominic Riedel, Process Manager at BASF, lauded the implementation of CLARITY as a digital lighthouse project at their steam cracker unit in Ludwigshafen, stating: “CLARITY helps us optimiae processes by providing valuable insights for operators and plant engineers through well-organised and customisable dashboards covering all aspects of performance. Compared to cumbersome data sharing via spreadsheets, the automated upload of our data greatly accelerates evaluation.”

CLARITY includes useful visualisation and optimisation tools to improve catalyst-related plant performance such as product yield and feedstock consumption. The platform also accelerates customer support through collaboration with highly qualified Clariant experts that results in a more efficient catalyst operation. Its advantages are confirmed by the high customer adoption rate. CLARITY will undergo continuous development, combining Clariant’s proprietary tools and expertise with Navigance’s data-science and machine learning capabilities, to further advance predictive and prescriptive data analytics for customers.

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