Metso has opened a new service centre specialised in process valve and field equipment solutions in Poland. The centre has a key role in supporting pulp, paper, refinery and petrochemical industry customers with daily services, shutdowns and long term maintenance programs. This investment enables Metso to continue strengthening its unique flow control service model to support its customers' businesses.
Metso is responding to the growing demand for local valve expertise close to its customers by opening a service centre in the city of Torun in northern Poland. Services are provided for Metso and third party field devices, including valves, actuators and smart devices. In addition, the new centre provides spare parts as well as a wide range of field support and diagnostic services.
"We continuously improve our service capability, knowledge and scope of offering to help our customers achieve outstanding long term process performance with high reliability and safety. Our flow control service network is very unique and enables excellent service levels for our customers globally," says Timo Hänninen, Vice President, Services business line, Metso's Flow Control.
The centre is ideally located close to pulp, paper, refinery and petrochemicals customers in the central and eastern European region. The facility houses a valve service centre, office premises and a warehouse to keep an inventory of the most commonly required valve package components needed for emergency and scheduled repair and maintenance services. The modern service centre accommodates professional personnel who are factory certified to ensure the highest quality of work. This guarantees the capability to service a large number of valves that meet customers' high volume, fast turnaround repair and maintenance needs during scheduled plant shutdowns.
Metso and Grupa Lotos
Metso has had a long term customer relationship with Grupa Lotos, one of the largest oil refineries in Poland. The Grupa Lotos and Metso cooperation dates back to 1980 when the first valves were delivered to the site. Since then, maintenance and service cooperation has extended to cover intelligent maintenance, device management and inventory optimisation. Metso has close to 1000 on-off valves and control valves at the Lotos site in Gdansk.
Metso's service professionals will play a key role in supporting the turnaround activities at the refinery in Gdansk in 2017. With the help of Metso's intelligent shutdown solution, Grupa Lotos is improving plant reliability, availability and safety as well as optimising maintenance costs. Metso's service experts can correctly select which equipment requires adjustment or repair thanks to the remote diagnostics enabled by Metso's intelligent controllers. Grupa Lotos has also entrusted its PSA unit valve maintenance to Metso.
"Our customers are looking for improved support from their suppliers. Life cycle services are recognised as a major requirement and differentiation factor between different suppliers. Metso's answer to this requirement is to build a service network that provides professionals close to customers to support them in meeting their goals. Operational reliability, availability and safety are core KPIs for our customers. Metso wants to be its customers' preferred choice, helping meet their goals with optimised costs," states Piotr Kulisz, Country Manager in Poland.
Metso's extensive flow control services offering covers business solutions and services that optimise the use of equipment and total cost of ownership.
Metso manufactures all valves and spare parts according to international standards and quality systems. Original parts and Metso maintenance procedures guarantee the same quality and warranty that Metso offers for new products. Metso's valve technology centres and valve production facilities are located in Finland, the US, Germany, China, South Korea, India and Brazil. Metso's flow control services are available from more than 40 service centres worldwide.
Adapted from press release by Francesca Brindle
Read the article online at: https://www.hydrocarbonengineering.com/refining/28042016/metso-to-open-poland-valve-service-centre-for-refinery-petrochemical-industries-3156/