Starting with the Indian market, Tranter is launching a new app that helps customers work proactively with their heat exchanger maintenance and schedule service quickly.
COVID-19 has pushed a global digital transformation faster than expected and the heat exchanger industry is no exception. Tranter is and has been on a digital journey for a long time, however the work with digitally enabled customer service has shifted gears due to the necessary global adjustments to more digital customer interactions caused by the global pandemic. In a bigger picture, the focus on providing digital services also goes hand-in-hand with two important core values of Tranter: ‘Continuous Improvement’ and ‘Results Driven’.
With new solutions such as digitised customer services in Beijing, China, and a continuous development of digital products in its Research & Development Centres, Tranter has introduced its new Service app ‘TranterCare’ that helps customers work proactively with their heat exchanger maintenance and schedule service quickly. TranterCare is a dynamic tool for maintenance personnel from any industry that ensures maximum uptime and on the move support. The Indian market will be the starting point for the new app, however the technology has the ability to be scaled for global use in the future.
“TranterCare is conceptualised considering customer needs of current times. This app can revolutionise the way after-sales activities are handled between end users and service providers. With minimal communication and time, a maintenance person can get in touch with a service engineer and provide various desired inputs online and in real time. This would ensure less physical contact and quick resolution to problems in the field, with minimum in-person time attendance. Going forward, we wish to support customers with predictive maintenance that help them achieve maximum uptime by the use of these so-called ‘ATM’ PHE units.” Said Kamal Ladhani, General Manager, Tranter India Pvt. Ltd.